our approach

The Diamond approach

With every project we undertake at Diamond Interiors, client satisfaction is a top priority. Whilst it takes time and dedication to plan, design, and install your dream office, our team will always prioritise making the experience as simple and stress-free as possible. We handle all of the pressure of the fit out, while you’re left with the stunning final product. Plus, we always make sure to keep in touch afterwards, with all the post-project support you need.

The Diamond Interiors approach

Diamond Interiors have over 20 years of experience in the office design industry, so we’re incredibly passionate about our work. Our expert team knows how important communication is, ensuring each client receives an extensive consultation at the beginning of the process. We don’t only ask about your ideal colour scheme and textiles; we want to understand how the layout and design features of your new office can enhance the way that employees work and feel in the workplace. Whether professional, playful, or a combination of the two, Diamond Interiors will include any and all features that your office needs to feel brand new.

Covering a wide range of different sectors, the one thing that all Diamond Interiors projects have in common is our incredible relationship with clients. With countless customer testimonials to support our reputation, we have proudly established ourselves as experts in our field and a reputable, reliable office fit out company. You can read about past customer experiences here.

Stage 1

Our approach to your new project is unique. We start by learning as much as we can about your office aspirations; what do you want to achieve? What’s your end goal? Do you have a project scope in mind? Once we know as much as we possibly can, we’ll let you show us the site of your office, whether it’s existing or a new space.

After that, it’s time for a consultation. Here we’ll meet with key stakeholders and, in many instances, employees and colleagues, for a wider workshop.

Stage 2

During stage two, the designs start to come together. We go away and create a 2D design that incorporates everything we’ve learned from step one. If your project is particularly design-led, we can even create a 3D design for a more immersive experience.

Once everything is approved and signed-off in principle, it’s time to discuss costs. While the initial design work conducted in this stage would usually incur specific fees, these costs are included within our overhead – so all costs are rolled into one.

Procurement also comes in this stage. We have a trusted selection of furniture manufacturers, which ensures that we’re always able to present you with the best value for your money. We also work open book, so you get full sight of manufacturing costs, all products that we source come with a 5-year manufacturing warranty as a minimum, and we achieve like-for-like quotations with regards to specification, quality and functionality.

Once we’ve done all that, we’ll make recommendations on the best selection of items to ensure best price and quality. If, at this stage, you require further showroom visits – either in-person or virtual – we can arrange this for you with the manufacturers.

Finally, we’ll arrange a meeting to present the design and costs specifications, to ensure everything correlates with your expectations.

Stage 3

Here’s where the designs and plans get put into action. If there’s something you don’t quite like about the designs, now’s the time to make those changes, as this is where we dive into your project in more detail. Don’t feel pressure to get things right straight away; we can revisit your designs as much as you’d like to get things perfect.

Throughout every stage of development, your updated design and its associated costs will be clearly communicated with you.

Once you’re happy with everything, both the design and costs are fixed, and the project receives its final sign-off.

Stage 4

Now we get to the paperwork stage. All contracts and relevant documents are prepared for you to sign. As mentioned before, we’re completely transparent about our fees: Diamond Interiors overhead recovery is 15% of furniture package value, and profit is 5% of furniture package value.

The designs that you approved in the previous stage will be brought to life before your eyes in a full drawing pack, which allows everything to be built perfectly on your chosen site. The last step in stage 4 is to procure the materials and decide on the finishes.

Stage 5

This stage is known as the project lead in. We can coordinate with every manufacturer, no matter how many, to ensure that all deliveries and installations not only follow the drawing pack exactly, but also ensure streamlined deliveries. We want everything to run as smoothly as possible.

If you have other teams involved in your project – whether it’s I.T. or additional trades – we’ll coordinate with everyone involved.

Stage 6

Now comes the moment you’ve been waiting for. Once your project is complete, we’ll walk around your site with you in person to ensure everything is as it should be, as well as providing a full handover. Then you can move in!

Stage 7

The final stage includes product demonstrations and full training sessions if required, to ensure that everyone on your team knows how to operate the new equipment and furniture. You’ll also be given a single point of contact through the Diamond After Sales Service who will be able to assist you with any questions, problems, queries, issues with warranties, repairs or top-up orders. You’ll also receive a bespoke Operations and Maintenance manual containing details of warranties, cleaning instructions, and manufacturer details.

Once a Diamond customer, always a Diamond customer – we’ll always assist with future queries and are happy to help in any way we can.

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